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Delivery & FAQ

We are currently going through huge healthy transition so we need extra couple of days to process and dispatch, please order in advance if you have a date you need something by. We are changing location - changing our premises ;-)

Exciting times ahead for sparklefairy but appreciate little more patience with deliveries.

These are the current delivery options, which will be changing in the coming weeks.

UAE
35 AED ( £8 delivery up to 500gms)
Courier service to door/ home of office.

Full delivery address and mobile number needs to be provided.

Delivery charges will be added on at check-out.

UK & REST OF WORLD
100 AED ( £20 up to 500gms)
Courier service to door/ home of office.

Full delivery address and mobile number needs to be provided.
* Always check if your country has custom tax charges, some items are subject to custom tax as they enter the uk depending on value.

RETURNS
If you are not happy with your item please let us know, orders can be returned within 14 days.
You must email us direct to request a return any items returned without approval will not be accepted.
Return fees are a customers responsibility, we are only a small business and can't currently offer free returns.

FAQ

Do you ship to my country? 
Yes! We ship worldwide


When can i expect to receive my order ? 
We aim to dispatch your order within 5 business days however times may be longer during busy periods. You should receive a second email when your order has been shipped. All International parcels are sent via courier so there should be a tracking number available. UAE deliveries are often received faster than the time scale we suggest.

Rest of World - 5 to 28 working days . These are guidelines sometimes there can be unexpected additional delays in customs 

Can I cancel or change my order? 
We cannot guarantee that all orders can be changed or cancelled as they may have already been processed, however we try our best to amend or cancel orders upon request and our discretion.
Can I return or exchange my item(s)? 
You must contact us within 7 days of receiving your order and a return or exchange must be agreed prior to sending your item(s) back.  

I've just placed an order and forgot to use a discount code/just found a discount code, can I still use it? So sorry our system won't allow it, the discount code has to be entered upon the initial order. 

My Order hasn't arrived: You can check the status of your order online when it has been shipped the tracking number will be sent to you on an email and added to your account, you can use this to  check the status direct with the courier. If your order was dispatched more than 5 working days ago (don't count the weekends) and your in the UAE then send us an email through your account and we will investigate. International customers should wait at least 14 working days for your order to arrive before contacting us.

*During public holidays we do take time off which causes order delays slightly.

How will my order arrive?
We ship most our orders in boxes and or bags to keep them protected.
And they are presented as a gift, whether a gif for you or someone else!
Do you offer bloggers/promoter/model for you? 
Please contact us if interested but due to the high volume of emails we receive daily on this subject, we are unable to reply to everyone individually. 

Do you offer wholesale?
 We offer discounts on bulk orders, contact us direct for information 
What silver do you use in your jewellery?
Unless stated otherwise our chains and charms are silver plated or gold plated or tibetan silver- Usually this is low nickel (most is now nickel free) and completely lead free, but can't guarantee if you will have allergy to it or not. We only use sterling silver and silver 925 on certain items in which case we mention. 

Will healing jewellery 'fix me'?

No, REMEMBER: you should not give up healthcare because of crystals. You should always visit a qualified healthcare practitioner or doctor about any illness or injury. Crystal healing is not a diagnosis / prescription / healthcare information, it is alternative and complementary.










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